today is select type Loan Application Email Sign Up Form Membership Application Employment Application Direct Deposit Form Debit/ATM Application Skip-A-Pay Application Address Change Form Internet Banking Enrollment Opt Out Form Switch Kit Wire Transfer Member Survey Dear Focus Member: Your membership is important to us as we strive to offer the best, most up-to-date financial services. Your feedback is vital in determining how we can better meet your needs and continually improve our services. If you could just take a moment to complete the survey below, we'll mail you a FREE gift for your time. We welcome and appreciate your questions and comments. Thank you, Focus Federal Credit Union   1. How do you access you Focus Federal Credit Union account/s? Main Office South Branch Chickasha Branch Mercy Hospital Branch Online 24-hour Audio Response (telephone) Service Center Mail Comments   2. Please rate your first-hand experience with Focus FCU on the following areas of service, with "10" as the highest and "1" as the lowest. Prompt Service 10 9 8 7 6 5 4 3 2 1 Friendliness 10 9 8 7 6 5 4 3 2 1 Competence of Staff 10 9 8 7 6 5 4 3 2 1 Information Provided 10 9 8 7 6 5 4 3 2 1 Called by Name 10 9 8 7 6 5 4 3 2 1 Comments   3. Please check the three factors that are most important to you in selecting Focus Federal Credit Union. Close to Home Close to Work Convenience of Hours Payroll Deduction Low or No Fees Professional Service/Expertise Other Factors (please explain) Comments   4. What is the most important thing we can do to improve service?   5. What other services would you like to see the Focus FCU offer?   6. If you use a financial institution in addition to Focus Federal Credit Union, which of the following best describes the reason why? I prefer not to have all my business with one financial institution. I have a long standing relationship with a financial institution other than Focus FCU. For each financial service, I see out the financial institution offering the best deal. A financial institution other than Focus has a more convenient location. A financial institution other than Focus has more convenient hours. It is too difficult to move my business to Focus FCU. Other reason (please explain) Comments   7. Please indicate your age group: 16-25 26-30 31-35 36-40 41-45 46-50 51-60 61+   8. Were you offered information about Focus FCU products other than those you applied for? Yes No   9. Would you like to be informed about special promotions and new products and services from Focus FCU? Yes No   10. Please indicate if you use any of the following products or services with another financial institution: New Auto Loan Used Auto Loan Signature Loan 1st Mortgage 2nd Mortgage Home Equity Line of Credit Bill Pay E-Statements Credit Cards Checking Savings Individual Retirement Account (IRA) Certificate of Deposit (CD) Online Banking Phone Banking Branch Locations Financial Planning Direct Deposit ATM Card/Check Card Wire Transfers If you checked one or more of the boxes in #10, would you please explain why you chose another financial institution for this service?   Optional Information Please complete your name and address below so that we may send you a free gift! Name: Street: City: State: ZIP: Email: Phone Number:      [ Home | Checking/Savings | Loans | Auto Services | Wealth Management | Free Seminars ] Privacy Policy Notices, Terms, and Conditions | Design & Hosting by Cavion Plus SM Browser Requirements | Copyright © Harland Financial Solutions, Inc. All Rights Reserved.